Enquiries： Handles all internal andexternal guests enquire promptly with minimal delay, directing them to thecorrect party with which they wish to speak and providing information wherenecessary.询问： 迅捷的接听酒店内外客人的电话，准确转接并耐心提供客人所需信息。
Communication Management： Toeffectively manage all hotel communications in a prompt, courteous andefficient manner, ensuring that guests feel welcome when they contact thehotel. To guarantee hotel guest 100 % satisfaction.交流： 有效的管理酒店内交流系统，让客人觉得受到酒店的欢迎。
保证百分之百的满意。
Message Handling： Handles all messagesin a private and confidential manner, ensuringprivacy for the guest and that messages are received and delivered clearly,accurately and in a timely manner. 处理信息： 客人的隐私的前提下，及时清楚的处理客人的留言信息。
Leadership： Leading the CARE Line,monitoring performance, providing guidance and make decisions. EnhanceDoubletree promise value.领导：负责领导并管理客服中心。
保证逸林酒店的价值承诺。